Refund Policy

Last updated: December 27, 2025

Our Commitment

At Sticoria, we want you to be completely satisfied with our service. This Refund Policy outlines your rights and our obligations regarding cancellations and refunds.

1. 14-Day Money-Back Guarantee

1.1 New Subscribers

If you're a first-time subscriber and not satisfied with our service, you can request a full refund within 14 days of your initial subscription purchase.

1.2 Eligibility Requirements

Must be a new customer (first subscription purchase)
Request made within 14 days of purchase
Account in good standing (no policy violations)
Refund available once per customer

1.3 How to Request

Email [email protected] with:

Your account email address
Order/Transaction ID
Reason for refund (optional but appreciated)

Processing time: 5-7 business days to original payment method

2. Subscription Cancellations

2.1 Cancel Anytime

You can cancel your subscription at any time from your Account Settings
Access continues until the end of your billing period
No partial refunds for mid-cycle cancellations (except 14-day guarantee)
Auto-renewal stops immediately upon cancellation

2.2 How to Cancel

Log in to your account
Click "Cancel Subscription"
Confirm cancellation

Alternatively, email [email protected]

3. Credits Purchases

3.1 No Refunds on Credits

Credits purchases are non-refundable except in the following cases:

Duplicate charge (we will refund duplicate transactions)
Technical error preventing credit delivery
Unauthorized transaction (requires proof)

3.2 Credit Expiration

Credits do not expire and remain in your account indefinitely.

4. Special Circumstances

4.1 Technical Issues

If you experience technical problems preventing service access:

Contact support immediately: [email protected]
We will resolve the issue or provide a pro-rated refund
Refunds issued if issue cannot be resolved within 48 hours

4.2 Duplicate Charges

Accidental duplicate charges will be refunded in full within 3-5 business days.

4.3 Unauthorized Transactions

Report unauthorized charges immediately. We will:

Suspend the account
Investigate the claim
Issue refund if fraud is confirmed
Assist with payment processor dispute if needed

5. PayPal Disputes

5.1 Contact Us First

Before opening a PayPal dispute, please contact us at [email protected]. Most issues can be resolved quickly without formal disputes.

5.2 Dispute Process

If you file a PayPal dispute:

Provide detailed explanation and documentation
We will respond within 48 hours
PayPal will mediate if we cannot reach an agreement

6. Annual Subscriptions

6.1 14-Day Guarantee Applies

Annual subscriptions also have a 14-day money-back guarantee for new customers.

6.2 Mid-Cycle Cancellations

No pro-rated refunds after 14-day period
Access continues until end of annual term
Auto-renewal can be disabled anytime

7. Promotional Discounts

7.1 Non-Refundable

If you received a promotional discount or coupon:

Refund amount will be the discounted price you paid
Cannot retroactively apply discounts to refunded purchases
Promotional credits/bonuses will be removed upon refund

8. Refund Processing

8.1 Timeline

Decision: Within 24-48 hours of request
Processing: 3-5 business days
Bank/Card Posting: 5-10 business days (varies by institution)

8.2 Refund Method

Refunds are issued to the original payment method:

PayPal account (instant to PayPal balance)
Credit/Debit card (5-10 business days)
Bank account (7-10 business days)

9. Non-Refundable Items

The following are not eligible for refunds:

Free collections or trials
Credits after 30 days of purchase (unless unused due to technical issues)
Accounts terminated for Terms of Service violations
Partial months of service (after 14-day period)
Third-party purchases or gift subscriptions

10. EU/UK Consumer Rights

10.1 14-Day Cooling-Off Period

For EU and UK customers, you have a legal right to cancel within 14 days of purchase under consumer protection laws.

10.2 Waiver of Right

By downloading content immediately upon purchase, you agree to waive the cooling-off period for that specific content.

11. Chargebacks

11.1 Policy

Filing a chargeback without contacting us first may result in:

Immediate account suspension
Ban from future service use
Legal action to recover costs and fees

11.2 Friendly Fraud

Unjustified chargebacks are considered fraud and will be disputed vigorously.

12. Exceptions and Discretion

We reserve the right to issue refunds or make exceptions at our sole discretion, including:

Compassionate circumstances (illness, hardship)
Service outages or major technical failures
Good faith gestures for long-term customers

13. Contact for Refund Requests

To request a refund:

Email: [email protected]
Subject: "Refund Request - [Your Email]"
Include: Account email, Transaction ID, Reason

14. Changes to This Policy

We may update this Refund Policy periodically. Changes will be posted on this page with an updated "Last updated" date.

Questions? Email [email protected] - We're here to help!

Questions? Contact us at [email protected]